SHIPPING AND RETURNS
The Hong Kong Arts Collective accepts online payments and bank transfers. You can choose to pay using a credit card (via stripe), alipay, payme or bank transfer. Accepted credit cards include: Visa, MasterCard, Amex, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover, Electron and Maestro. If you would like to pay via bank transfer, FPS or payme please contact us for further information.
Where do HKARTS ship from?
We ship from Hong Kong. All orders are sent either via SF Express or the Hong Kong Post Office using registered mail. A tracking number and link will be sent to you once your order has been received by the post office.
Does HKARTS ship internationally?
Yes we do! A international shipping fee is applied to all international orders. The shipping fee does not include tax or duties that may be applied. Orders are sent via the Hong Kong Post office using registered mail. For framed work being sent internationally please contact us for a quotation.
How much does shipping cost?
Local delivery is absolutely free. In some cases we may hand deliver (upon request). For international delivery the price may vary depending on your location. If the work is framed and you wish to ship internationally please contact us for a quotation.
How Long Does Shipping Take?
Please allow 3 - 5 business days for HKARTS to process the order. For local delivery please allow an additional 3 business days for delivery. For international delivery please note standard delivery may take 8 - 12 weeks. If you would like your order to arrive sooner you can pay for express shipping which usually takes about 5 - 10 days.
What are your return policies?
All sales are final, please make sure to read the product description for details and size of the product you are ordering. If any information is missing or is unclear please contact firstname.lastname@example.org. In the case of damage the buyer should notify the Hong Kong Arts Collective within 48 hours in writing and include photos to the following email address: email@example.com. HKARTS will not assume the cost of reshipping an item that has been sent back as "Return To Sender".